Dr. Hayes Blog

Jerry Hayes, OD presents a variety of tips and tactics designed to
bring more dollars to your bottom line. You are invited to
comment on the topics we cover.

Sponsored by Red Tray Purchasing Alliance and HMI Buying Group.



$1.2 Million Realistic For A Solo OD?

Dear Jerry,

I am in my thirteenth year as a solo practitioner in a rural part of southern Indiana. My town has four optometrists in various settings, plus a Wal-Mart Vision Center.

I see patients 35 hours per week and expect to gross $500,000 with a net of 35% in 2009.

I see possibly one private pay patient per day, with the rest being Medicare, Medicaid, VSP and EyeMed.

Here is my question: You frequently discuss the topic of Collected Gross Revenue without any qualifying information such as patient care hours, geographic location and insurance saturation.

I am trying to use your data to evaluate my practice, but

Read More | Click To Discuss



Dr. Neil Gailmard On Practice Growth And Delegation

Dear Jerry,

I have been reading the comments from other ODs about when I should take in an associate and think there are many very valid points.

Delegating certain portions of the exam is something I have a hard time with. I am adding more tests to the tech’s pretest routine to cut my chair time back. That should allow me to see possibly 2-3 more patients per day.

I need to find the right balance between efficiency and appropriate face time with my patient.

Read More | Click To Discuss



The Moment Of Truth: How Does Your Staff Handle Everyday Interactions?

Those brief little interactions between your staff, you and your patients are what author Jan Carlzon called "Moments Of Truth" in a business. Here are two personal experiences that stick out in my mind:

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ODs Advise Young Practice Owner To Add Staff Before Hiring An Associate

Dear Jerry,

In my opinion, the doctor you wrote about last week who is grossing $700,000 is definitely not ready for an associate for all the reasons stated, plus some more.

I have found that most optometrists need

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Young OD Wants To Know When To Bring In Another Doctor

Dear Jerry,

I now have a good problem and want your opinion on how to proceed. Here is my situation.

After being an employed OD for ten years, I opened my own practice cold two years ago.

Working solo four days per week, I generated collected gross revenues of $526,000 in 2008.

My practice is now growing in leaps and bounds with a consistent backlog of 3 to 4 weeks over the last four months.

I am on track to gross $700,000 in 2009. I am still paying off some start-up expenses, so my net is only 25%.

Read More | Click To Discuss



Non-Solicitation Agreements Versus Non-Competes: Which Is Better?

In last week’s blog (OD Buys Practice, Now The Seller Is Opening Across The Street), Dr. Joe Jones sold his practice to Dr. Bill Barry and signed a five-year ‘Non-Compete Agreement’.

What Is A Non-Compete Agreement, And How Do They Work?

There are two ways a Non-Compete Agreement (NCA) typically comes into play in private practice optometry.

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Creating Your Own Identity: What Should ODs Call Their Practice?

Is it important to name your practice for branding purposes? If so, should it be your name or a made-up trade name? 

Here are some pros and cons. Read More | Click To Discuss



OD Buys Practice, Now The Seller Is Opening Across The Street

Dear Jerry,

I bought an independent practice in the Midwest from another OD — let’s call him Dr. Joe Jones — about 5 years ago. I was happy to have him work for me during a one-year transition period.

While the practice sold for the appraised value, it soon became apparent that

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Are We Recalling Patients To Provide Care, Or Sell Product?

As Gary Gerber said in my last blog, the percentage of patients who could easily afford and greatly enjoy multiple pairs of lifestyle glasses is very small.

That’s because most ODs

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How Often Should ODs Recall Patients In Good Eye Health?

Dr. Hayes,

Do you think it makes financial sense for a practice to recommend annual eye exams for “all” their patients?

When I see healthy patients on a yearly basis, the percentage of patients who Read More | Click To Discuss